ORDERING, DELIVERY AND RETURNS
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.
Please note that once an order is placed, it is not possible to add products to the existing order. If you place a second order before we have processed the first, we may be able to combine the orders and refund one of the postage costs. Please ask about this when placing your second order in the 'say hello' section at checkout and include the original order number.
Credit card orders are processed securely by Shopify Payments; Labour and Wait does not handle any credit card data for orders placed online.
Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.
Outside of the Christmas period we aim to process orders by the next working day.
We charge a flat rate of £4.00* for all mainland UK orders.
We use either Royal Mail or DPD for our deliveries in the UK, both of which are a tracked service.
To allow us to provide fine-tuned competitive rates on our UK postage, we hand sort our orders based on size and cost, and then choose between DPD and Royal Mail.
*For items longer than one metre, such as brooms, long brushes and feather dusters, there is a surcharge of £17.00 on top of the standard postage cost. These are imposed by our delivery companies as a 'long item handling fee' and unfortunately cannot be waived.
Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.
Unfortunately we cannot offer a customer choice of courier due to cost constraints.
CLICK AND COLLECT
Click and collect is available from our Marylebone shop, Shoreditch shop and our Workroom in Bethnal Green. Select ‘Collection’ as the delivery method at checkout.
Unfortunately, click and collect is not available from our Dover Street Market space.
Collection orders are usually processed within 2 hours of your order. You will receive an email confirming your order is ready for collection– please wait to receive this email before coming to collect your order.
Please collect your order from us within 7 days of being informed that it is ready. Click and collect orders that are not collected within 7 days will be refunded and returned to stock.
Some items in your shopping bag may not be available in all locations. In such cases, the location without stock will not be available to select.
We make all efforts to ensure we have the correct stock, but in rare circumstances the item you have ordered may not be available. We will contact you should we not be able to fulfil your order.
Shipping costs are calculated during the checkout process.
Please note that some orders will require a VAT or PID code from you to clear customs. This is usually orders destined for Norway, South Korea, etc. Please provide this in the 'hello' box at checkout so we can process your order promptly.
International shipping is calculated volumetrically, so is determined by the size and the weight of the package. We use either DPD or DHL, to ensure all packages are tracked.
For items longer than one metre, such as brooms, long brushes and feather dusters, there is a surcharge on top of the standard postage cost calculated at checkout. These are imposed by our delivery companies as a 'long item handling fee' and unfortunately cannot be waived.
If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email:
When ordering, please ensure you include a telephone number on International orders as local couriers will need to contact you.
Please note that international customers may be required to pay local customs or duty charges; these are not included in your payment to us and the tariffs are set by your Government.
Please allow up to two weeks for delivery of international orders.
Our refund policy is extended on purchases made from 15th November to 31st December, where they can be returned or exchanged until the 15th January 2024. The rest of the returns policy remains as below.
We can offer a refund on any item as long as it is returned in a saleable condition and in its original packaging, within 14 days of receiving the goods. Please note that we cannot reimburse postage costs of returning an item.
Please ensure items being returned are packed well: Items returned that are damaged in transit are the responsibility of the customer and may not be refunded.
Items can only be refunded to the same payment method/card used to purchase.
Please finally note that we cannot exchange or refund items bought in our Dover Street Market space. These items must be returned to Dover Street Market only.
DAMAGED OR FAULTY ITEMS
If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.
HOW TO RETURN
Please inform us of your intent to return an order to firstname.lastname@example.org and include your order number at the top of the address on the package, posted to:
#YOUR-ORDER-NUMBER (eg. #172846)
FAO: MAIL ORDER RETURNS
LABOUR AND WAIT WORKROOM
30 THE OVAL
LONDON, E2 9DT
Do not post return orders to any other of our locations, as this will severely delay the processing of your return.