Please read the updated information here.
Outside of the Christmas period our mail order department is a team of one, and we aim to process orders by the next working day. During the busier periods of November/December, please allow 2-3 days extra when receiving your item. Please also note that orders are only processed Monday to Friday.
We use a combination of courier and Royal Mail. Depending on the weight and size of item, delivery will be either First Class with Royal Mail or courier service with DPD or DHL. Royal Mail postage will cost between £1.50 - £3.50 and DPD £6.50. Please note, these costs only apply to the U.K.
Currently, U.K. orders over £50 are posted for free.
We do not add any extra charge for packing as we recycle all the packaging we receive.
Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.
We offer a shop collection service. You may collect an order from our Redchurch Street shop in Shoreditch or our Workroom location in Bethnal Green. Please select collection at checkout for this service, along with a date of collection. Please note that orders not collected after 7 days of the selected collection date will be restocked and refunded.
Shipping costs are worked out in the 'shopping bag' before you reach the 'checkout'.
International shipping is calculated volumetrically, so is determined by the size and the weight of the package. Under 500g we use Royal Mail, and over 501g we use a courier to ensure all packages are tracked.
If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email:
When ordering, please ensure you include a telephone number on International orders as local couriers will need to contact you.
Please note that customers outside of the European Union (EU) may be required to pay local customs or duty charges; these are not included in your payment to us and the tariffs are set by your Government.
Please allow up to two weeks for delivery of international orders.