Outside of the Christmas period we aim to process orders by the next working day.
We charge a flat rate of £4.00* for all mainland UK orders.
We use either Royal Mail or DPD for our deliveries in the UK, both of which are a tracked service.
To allow us to provide fine-tuned competitive rates on our UK postage, we hand sort our orders based on size and cost, and then chose between DPD and Royal Mail.
*For items longer than one metre, such as brooms, long brushes and feather dusters, there is a surcharge of £17.00 on top of the standard postage cost. These are imposed by our delivery companies as a 'long item handling fee' and unfortunately cannot be waived.
Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.
Unfortunately we cannot offer a customer choice of courier due to cost constraints.
CLICK AND COLLECT
Click and collect is available from our Marylebone shop, Shoreditch shop and our Workroom in Bethnal Green.
Select ‘Collection’ as the delivery method at checkout. Unfortunately, click and collect is not available from our Dover Street Market space.
Collection orders are usually processed within 2 hours of your order. You will receive an email confirming your order is ready for collection– please wait to receive this email before coming to collect your order.
Please collect your order from us within 7 days of being informed that it is ready. Click and collect orders that are not collected within 7 days will be refunded and returned to stock.
Some items in your shopping bag may not be available in all locations. In such cases, the location without stock will not be available to select.
We make all efforts to ensure we have the correct stock, but in rare circumstances the item you have ordered may not be available. We will contact you should we not be able to fulfil your order.
Shipping costs are calculated during the checkout process.
Please note that some orders will require a VAT or PID code from you to clear customs. This is usually orders destined for Norway, South Korea, etc. Please provide this in the 'hello' box at checkout so we can process your order promptly.
International shipping is calculated volumetrically, so is determined by the size and the weight of the package. We use either DPD or DHL, to ensure all packages are tracked.
For items longer than one metre, such as brooms, long brushes and feather dusters, there is a surcharge on top of the standard postage cost calculated at checkout. These are imposed by our delivery companies as a 'long item handling fee' and unfortunately cannot be waived.
If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email:
When ordering, please ensure you include a telephone number on International orders as local couriers will need to contact you.
Please note that international customers may be required to pay local customs or duty charges; these are not included in your payment to us and the tariffs are set by your Government.
Please allow up to two weeks for delivery of international orders.