Outside of the Christmas period our mail order department is a team of one, and we aim to process orders by the next working day.
Update 15th November:
Please note that your order may take a couple of days extra to reach you during this busy period and lockdown. UK customers: We expect you to receive your order within a week, but if you haven't received your order after 7 days, please contact us. Overseas customers should allow 14 days from placing your order before contacting us on its whereabouts.
We use a combination of courier and Royal Mail. Depending on the weight and size of item, delivery will be either First Class with Royal Mail or courier service with DPD or DHL.
Royal Mail postage will cost between £1.50 - £3.00.
DPD postage costs are the following:
Order total up to £19.99 – £6.50 postage cost
Order total between £20.00 and £29.99 – £5.00 postage cost
Order total between £30.00 and £39.99 – £4.00 postage cost
Order total over £40.00 – £3.00 postage cost
We do not add any extra charge for packing as we recycle all the packaging we receive.
Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.
We offer a shop collection service. Due to COVID-19 you may only collect from our Redchurch Street shop at this time. Please select collection at checkout for this service, along with a date and time of collection. Please note that orders not collected after the day chosen will be restocked and refunded.
Shipping costs are calculated during the checkout process.
Please note that some orders will require a VAT or PID code from you to clear customs. This is usually orders destined for Norway, South Korea, etc. Please provide this in the 'hello' box at checkout so we can process your order promptly.
International shipping is calculated volumetrically, so is determined by the size and the weight of the package. Under 500g we use Royal Mail, and over 501g we use a courier, either DPD or DHL, to ensure all packages are tracked.
If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email:
When ordering, please ensure you include a telephone number on International orders as local couriers will need to contact you.
Please note that customers outside of the European Union (EU) may be required to pay local customs or duty charges; these are not included in your payment to us and the tariffs are set by your Government.
Please allow up to two weeks for delivery of international orders.