We can offer a refund on any item as long as it is returned in a saleable condition and in its original packaging, within 14 days of receiving the goods. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.
Extended policy: All orders placed in December will have an extended refund period up to 14th January, 2021.
Please inform us of your intent to return an order to firstname.lastname@example.org and then post the returning items to:
FAO: MAIL ORDER RETURNS
LABOUR AND WAIT WORKROOM
30 THE OVAL
LONDON, E2 9DT
Do not post return orders to any other of our locations, as this will severely delay the processing of your return.
If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.