Our refund policy is extended on purchases made from 15th November to 31st December, where they can be returned or exchanged until the 15th January 2024. The rest of the returns policy remains as below.
1. UNWANTED PURCHASES
We can offer a refund on any item as long as it is returned in a saleable condition and in its original packaging, within 14 days of receiving the goods. Please note that we cannot reimburse postage costs of returning an item.
Please ensure items being returned are packed well: Items returned that are damaged in transit are the responsibility of the customer and may not be refunded.
Items can only be refunded to the same payment method/card used to purchase.
Please finally note that we cannot exchange or refund items bought in our Dover Street Market space. These items must be returned to Dover Street Market only.
2. DAMAGED OR FAULTY ITEMS
If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.
3. HOW TO RETURN
Please inform us of your intent to return an order to email@example.com and include your order number at the top of the address on the package, posted to:
#YOUR-ORDER-NUMBER (eg. #172846)
FAO: MAIL ORDER RETURNS
LABOUR AND WAIT WORKROOM
30 THE OVAL
LONDON, E2 9DT
Do not post return orders to any other of our locations, as this will severely delay the processing of your return.