These are some of our most frequently asked questions - if you have any questions you would like answered, please email us at firstname.lastname@example.org
Where does your name come from?
Our name is taken from the last line of Henry Wadsworth Longfellow's poem 'A Psalm of Life':
Let us, then, be up and doing,
With a heart for any fate;
Still achieving, still pursuing,
Learn to labour and to wait.
Where did the idea for the shop come from?
Labour and Wait was intended as a place to buy timeless, functional, well designed, high quality products, at a time when most retailers were tending towards cheap, disposable low quality items. (For more information, see 'About Us' or our Press Page)
How many shops do you have?
What year is this supposed to be?
Although we may look old fashioned, we are defiantly not 'retro', nor are we nostalgic. We prefer to see ourselves as timeless.
Is everything made in England?
Unfortunately it is becoming ever harder to find products made in England. We are always searching for local suppliers of high quality goods, even if the costs are higher.
Do you manufacture everything yourself?
Where do your products come from?
England, Scotland, Wales, Ireland, France, Germany, Belgium, Holland, Austria, Spain, Portugal, Italy, Slovakia, Sweden, Japan, and the USA. And we are always looking for more suppliers.
ORDERING AND DELIVERY
What is your Ordering Policy?
We make every effort to ensure all products are in stock, but in the event of us not having your chosen product we will call or email you and offer either a refund or a later delivery if possible.
Credit Card orders are processed securely by PaymentSense, Labour and Wait does not handle any credit card data for orders placed online.
Paypal is an alternative payment method which does not require you to sign up or share your card details.
We can still accept postal orders accompanied by a cheque. Cheques will not be cashed until your goods are ready to be dispatched.
If you would like to speak to a member of staff, we can accept orders over the phone. Please call us on 020 7729 6253.
Please note that pictures may not be to scale; always check dimensions. Colours are reproduced as accurately as possible, however, as with all photography, there may be some slight variation.
What is your Delivery Policy?
We aim to process orders the same day, although at busy periods such as Christmas please allow a couple of days extra.
We use a combination of courier and Royal Mail. Depending on the weight and size of item, delivery will be either First Class with Royal Mail or courier service with DPD. Royal Mail postage will cost between £1.50 - £3.50 and DPD £6.50. Please note, these costs only apply to the U.K.
We do not add any extra charge for packing, and we recycle all the packaging we receive.
Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.
Can I order online and collect from your shop?
We offer an online order and collect option with orders placed over the telephone. We wrap all goods for these orders like we do for shop purchases; perfect if you need a gift in a hurry.
Please allow a few hours after your telephone order is placed before attempting to collect. Orders can only be collected during our opening hours, found on our Contact page.
Do you ship Internationally?
Yes we do, the shipping costs will be worked out in the Shopping Bag before you reach the Checkout.
International shipping is calculated volumetrically, so is determined by the size and the weight of the package. Under 500g we use Royal Mail, and over 501g we use a courier to ensure all packages are tracked.
If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email email@example.com.
When ordering, please ensure you include a telephone number on International orders as local couriers will need to contact you.
Please note that customers outside of the European Union (EU) may be eligible to pay local customs or duty charges; these are not included in your payment to us.
Please allow up to two weeks for delivery of International Orders.
What is your Returns Policy?
We hope you are happy with your purchases from Labour and Wait but if not, we can offer a refund on any item as long as it is returned in a saleable condition within 30 days. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs.
Please return goods to:
Labour and Wait Workroom
29-32 The Oval, London, E2 9DT
If you have received a damaged or faulty item, please let us know, and we will do our best to resolve the situation as soon as possible.
Why can't I pay? What is an AVS error?
As part of our online card payment security we use the Address Verification System. This means that the billing address must completely match the address held by your card issuer. If these details do not match the transaction will be declined by our payment gateway. If you have received an AVS error, and have had money debited from your account, the money is in 'pre-authorisation' with your bank and will be returned shortly. Please note, Labour and Wait do not at any point handle or process any card details or authorisations.
Can I borrow products for a photoshoot?
Yes, for any press or photoshoot requests, please email firstname.lastname@example.org.
Can I use your pictures?
All images, text, design and graphics on this website are owned by Labour and Wait. We welcome people sharing our images, but please ensure a correct credit and a link to this site.
Do you sell at trade prices?
We are able to offer a trade service on selected product lines. For example, we can offer trade discounts on bulk orders of our aprons. For further information, please email email@example.com.
Do you offer a Wedding List service?
Yes we do, if you are interested in a Wedding List service, please email firstname.lastname@example.org.
Would you like to sell my product?
We are always keen to find new products, as long as they fit our criteria of being functional, timeless and well designed. If you have a product that you think we would be interested in, please email us at email@example.com.
Can I buy clothing online?
We hope to be able to offer a selection of our clothing in the near future.
Can I work for you?
We are a small team but we do occasionally have vacancies. These are advertised on our vacancy page.
What are your website Terms and Conditions?
Our website terms and conditions are available here.